Privacy Policy pg333 —
Data Protection Malaysian Members

Pg333 collects various categories of personal information to enable us to provide a safe, efficient and tailored service to every member. We only collect information that is genuinely necessary for the stated purposes — no excessive or irrelevant data collection.

The following are the types of personal data we collect from pg333 platform members:

Pg333 collects members' personal information through a variety of transparent and legitimate channels. The following are the key data collection methods we practise:

• Account Registration: When you register as a new pg333 member, you are required to complete a registration form containing basic information such as your name, email, phone number, and password.
• KYC (Identity Verification) Process: Before your first withdrawal, we collect identity verification documents to fulfil anti-money laundering (AML) legal compliance requirements.
• Platform Usage: Activity data such as games played, total wagering, wins, withdrawals, and login history are collected automatically while you use the platform.
• Customer Support Communication: When you contact our support team via live chat or email, the content of that conversation is stored for reference and service improvement purposes.
• Cookies & Tracking Technology: As described in Section 6, we use cookies and similar technologies to understand platform usage patterns and improve the member experience.
• Third-Party Sources: In certain cases, we may receive information about you from payment service providers for the purposes of transaction verification and fraud prevention.

Every piece of data we collect has a clear and legitimate purpose. pg333 uses member personal information for the following purposes:

• Account Management: Creating and maintaining member accounts, processing deposits and withdrawals, and enabling secure login to the platform.
• Identity Verification & Compliance: Meeting KYC and AML (Anti-Money Laundering) requirements set by relevant regulatory authorities.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, bot usage or any abuse of the platform.
• Customer Support: Providing effective technical assistance and customer service whenever members need help.
• Targeted Marketing: Sending promotional offers, bonuses and relevant information to members who have consented to receive marketing communications.
• Responsible Gaming: Monitoring member gameplay patterns to detect early signs of problem gambling and offer appropriate support.
• Platform Improvement: Analysing aggregate usage data (without identifying individuals) to improve the design, features and performance of the pg333 platform.

Pg333 does not sell, rent or disclose members' personal information to third parties for marketing or commercial purposes. However, there are certain situations where we need to share data with selected parties for legitimate platform operations:

• Payment Processors: Transaction details are shared with authorised payment providers (such as FPX, Touch 'n Go, GrabPay and card processors) to securely process your deposits and withdrawals.
• Game Providers: Basic data such as player ID is shared with game software providers (e.g. Pragmatic Play, NetEnt) solely for the purpose of running your game sessions.
• KYC & Verification Services: Identity documents are shared with certified identity verification service providers to meet legal compliance requirements.
• Legal Authority: pg333 will disclose required information to authorities when mandated by a valid court order, criminal investigation or regulatory requirement.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, member data may be transferred to the successor entity, subject to equivalent privacy protections.

The security of member personal data is pg333's number one priority. We continuously invest in the latest security infrastructure to ensure your data is always protected from unauthorised access, loss, or damage.

• Data is stored in ISO 27001-certified data centres with 24/7 physical access controls, CCTV, and automatic fire suppression systems.
• All communications between your browser or app and pg333 servers are encrypted using TLS 1.3 protocol with AES-256 encryption.
• Member passwords are never stored in plain text — our system uses bcrypt hashing with a unique salt for each account.
• Data backups are performed daily to geographically separate locations to ensure rapid recovery in the event of any unexpected incident.
• Intrusion detection systems (IDS) and next-generation firewalls (NGFW) monitor network traffic in real time.
• All staff who handle member data are required to undergo regular cybersecurity and privacy compliance training.

Member personal data will be retained for as long as the account remains active or as long as required by applicable law. Following account closure, data will be retained for the period specified by legal compliance requirements (typically 5 to 7 years) before being securely deleted.

Pg333 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Collecting information about how you use the platform (pages visited, time spent) to help us understand and improve website performance.
• Functional Cookies: Saving your preferences such as language, currency and display settings to provide a more personalised experience on your next visit.
• Analytics Cookies: Helping us understand aggregate user navigation patterns to make better decisions in platform development.

As a pg333 member, you have certain rights regarding your personal data. pg333 is committed to respecting and facilitating the exercise of these rights. The table below summarises your rights and how to exercise them:

Pg333 will process every data rights request within 30 days from the date of receipt. In more complex cases, this period may be extended up to 60 days with notification to the applicant.

Pg333 is a gaming platform restricted to individuals aged 18 years and above only. We do not knowingly collect, process, or store any personal data from children or minors under the age of 18.

If we discover that a child's personal data has been collected without our knowledge — for example through registration using false information — we will take immediate action to delete that data and permanently close the account.

The pg333 platform may contain links to third-party websites such as game software providers, news portals, or partner sites. Please note that the pg333 privacy policy does not cover those external websites.

Each third-party website has its own privacy policy over which we have no control. pg333 is not responsible for the privacy practices, content, or security of any external website you may access through links on our platform.

We encourage you to read and understand the privacy policy of every website you visit, especially before providing any personal information. Be cautious and responsible in protecting your privacy on any online platform.

Pg333 reserves the right to modify or update this privacy policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

Any material amendments to this privacy policy will be communicated to all active members via:

• In-platform notifications on the pg333 main screen after login
• Official emails sent to the member's registered email address
• Update the "Last Updated" date displayed at the top of this document

We encourage you to review this Privacy Policy page regularly to stay informed of the latest updates. Continued use of the pg333 platform after any amendments take effect will be considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding how pg333 handles your personal data, we encourage you to contact us directly. Our privacy compliance team is ready to assist you wholeheartedly.

We are committed to handling every privacy inquiry seriously and professionally. We will endeavour to provide a complete and satisfactory response in the shortest time possible.